Happy Socks Reviews

A command with Happy Socks placed on Monday, and announced to be send on Wednesday, with a surplus price of six euro for fast delivery bij DPD, is TODAY, SATURDAY, still not delivered ! The tracking Message shows that it’s been hold in the Depot of DPD, naar the the delivery-adress, but I cannot become any info at the delivery company nor any other information at Happy Socks. And All their so called easy other online and other possibilities of communication with either company, Happy Socks nor DPD, don’t work or give a unsatisfying answer. Very frustrating and no positive experience with either of them. Six euros in the trash! And my daughter without socks in a youth camp for needy youngsters.

Great shopping experience. Shipping took a little longer than expected. Would have been nice to offer free shipping with DHL instead of using Deutsche Post, at least then the parcel could have been tracked properly. Otherwise socks are great.

I don't have any more hours to give this company to write a full review of how unreasonable and deceptive they have been over the last 4 months. It seems to be a combination of incompetence from staff, processes/IT systems that are inept, and managers who are either beguiling or don't understand business. My brother, who is serving away with the military, has still not received his birthday present which I ordered in April - today is 29th June. I'm out of pocket and the latest email I've received from Happy Socks has disregarded every single one of the issues/questions that I have presented.

I've experienced the following:
- an order placed on the UK website that will never deliver to a foreign country because of Happy Socks' IT limitations, but the company never got in touch with me to tell me this. They just charged me and did nothing about the order.
- a troubleshooting idea from a customer services assistant who's solution to the above (when I got in touch with them) was for me to cancel my original order and reorder on the international website (all at my time expense - they won't help you do this). A promise to compensate me with a discount and shipping refund.
- a delivery that took over 2 months until Happy Socks agreed to converse with me about it not actually ever arriving.
- A refund for this undelivered parcel that was less money than I had actually spent on it, because of the exchange rate that they refuse to acknowledge. Even though they made me use this website as a solution to their original issue that they never dealt with.
- chasing the compensation and refund of shipping that they incorrectly sent at a much lower amount than what it should have been - this happened a few times actually. Not just once. And this was separate to the exchange rate issue!
- several emails that I sent on their website asking for updates which they are supposed to respond to within 2 days, but I am yet to receive a response to 90% of them, weeks and weeks later.
- A customer service assistant who mocked me and was quite fiercely sarcastic about one of the compensation refunds they promised me for my issues of 20% - they sarcastically said it was _actually_ meant to be 25%, and suggested that I was mistaken about this entire set of issues because I couldn't quote the compensation percentage correctly. In fact, the previous customer service assistant had told me it would be 20% and thankfully I had the transcript from our chat to show for it - quite weird for a company to tease a customer that the amount of compensation they have quoted is less than they are entitled to. They eventually apologised to me, but it wasn't pleasant as I am dyslexic and found this personally really uncomfortable.
- Putting the date in my diary for when the shipments of my many orders would be made - because Happy Socks say their system can't fulfil any compensation/shipping refunds until the item has shipped. In order to get the compensation they have promised you need to remember to log on when the item has shipped, but also when the service chat is actually open (rare...) and recount the entire conversation each time. It takes AGES..!
- I think I have made 6 orders in total now, all for the same product that has been messed up this many times by Happy Socks. They will not do the admin of reissuing/cancelling/reordering - it's all down to you. But they also won't refund you correctly when you change the order to accommodate for their system issues so honestly it's lose lose...
- They admitted to me that they don't have a very high success rate with their parcels being successfully delivered from the Netherlands. Yet they continue to work with that postal system.
- Sometimes the customer service assistants talk to you so unintelligently and unhelpfully that I think they are deliberately trying to pretend that they are too confused to grasp the issue you're trying to explain. I think their ploy is to make you so fed up you can't be bothered to stay on the chat.

Honestly, Happy Socks has presented absolute injustice to someone who tried with unending patience to deal with your system issues and customer service team. And it really, really bothers me that this was all for my brother who is away doing really dangerous work... I just wanted to get him some fun swim shorts and I feel gaslit, belittled and ultimately, conned by this company. I live in London and there is a shop in Covent Garden - judging by these reviews I think I'm not the only one who will never be going there ever again. I really hope the shop has to shut down soon - they don't deserve any support.

Sorry that I ever placed this order, & NEVER will again. Why companies persist in delivering stuff through DHL & other worthless common carriers I can't imagine. They leave the parcel on the doorstep of the apartment building and then, of course, it gets stolen - this is Chicago, after all. What is wrong with using the US Postal Service?

I haven't received it, not a good comunication or information about my shipment.
I will not recommend it at all!

I haven't received the email. Bad bad service!

So disappointed in this company. Spent over $600 on 2 advent calanders and the box arrived damaged and sticky taped up so obviously not an issue in transit. Promised to issue a partial refund on numerous occasions and never followed through. Stay away.

I am very sorry that I ordered from this site. it took an unbelievably long, unacceptably long time. I will never order from you again. Greetings

Happy Socks Bluewater, absolutely shocking customer service, non existent. Staff member refused to accept a £50 note claiming they do not accept £50 notes! When questioned she became incredibly abusive and aggressive in front of my child. I left the 2 pairs of socks I wanted to purchase and walked out. Whilst walking out of the shop she continued to ‘shout loudly’ and hurl abuse. Totally embarrassing for Happy Socks, clearly staff need to wear these socks, not so happy in their job clearly. Then again, standing behind a till all day isn’t my idea of job satisfaction but this doesn’t excuse the unacceptable poor behaviour of the staff member concerned. Customer service training clearly required. Happy Socks you lost a sale today of over £25!!! Not so happy now Happy Socks.

Do not order here. We never received our order after the post office sent it back. We received the shipping confirmation weeks after it was actually dispatched, they were unable to pick up the parcel. We ordered early may and I’ve spend all month back and forth worth customer service, no success. The first two shipping confirmation number we received were wrong on top of it all. Nothing worked.

Edit: I received my money back with no issue after not receiving the socks. ?

I ordered a pair of socks as a gift for a family member on it's .com website on 6th May 2022.

No communication for a week, so contacted them, they do not have phone support, virtual assistant on it's website is useless, so the only way to contact them is submit query via an online form which I did, they came back via email within 2 days and advised me that my order is still being packed 8 days after I placed order.

On 17th May 2022, they advised me that my order is shipped. Please beware, this is because I contacted them and make my point it took so long just packed a pair of socks, hence they came back to me via email and notified me the date of shipment. I am not sure whether customer is going to get a notification if customers did not contact them.

On 19th May 2022, I received an email from this company, notified me that my order is on its way.

On 21st May 2022, I received my order.

So from the date I ordered it until the date I received it, total 14 days.

The product is ok, nice and some unique design, some with boxes are nice as gift. However, if you cannot wait 2 weeks just for packing and delivery, then do not bothered as you will be disappointed. I think the main issue here is not so much about delivery, it's actually took them 8 days to pack a pair of socks which is veryyyyyy long.

Happy Socks! Happy Crews! this is how they call their customer service. But Unhappy Customers.

Based on their reply here, they said delay is caused by system changing internally, let’s just assumed this is the case/truth, so it should be a planned work, surely not accidental!! Then why not notifying customers of potential delay to manage customers expectations, or at lease fir customers who can make an informed decision whether to buy to bear the potential delay. Furthermore, if it was the system change, why when I asked, they said they were still packing the item which takes 8 days!!!! Rather than telling system change delayed. All sounds execuses made up afterwards to me anyway. Hence I don’t see any points to give them my further information to waste my more time to help them improve. They should just take what it says here and improve rather than lie in my view.

I waited more than 2 weeks for the information about shipment, now I need to wait another 5 days for receipt… that‘s a joke!!!

Poor experience in store. Poor socks. Very expensive for what are at best average quality socks. Nasty aggressive sales policy of no refund ...even if u made a mistake with sizing 5 minutes earlier and didnt even leave the shop! i will NEVER purchase from them again.. Dear "happy" socks...further to your comments below (i never received any other reply)...all information is contained in my first review. I hadnt even left the store and wasnt allowed a refund. My teenage daughter simply bought the wrong size socks 5 mins earlier for her pal and we realused when we saw the receipt . When the store didnt have the correct size in that design and our daughter didnt like the other designs we werent allowed a refund. Simple mistake by a young kid on a day trip spending her pocket money. Nasty ruthless policy. And the socks are average at best...ive bought better at Tesco. Dont bother "replying" to me again the damage is done. Change your approach to your customers...because it seems from the reviews that im not alone in my dissatisfaction.

I payed the extra fee for the fast shipping on the 20/04. Order left warehouse 26/4.
Still not received my package, 03/05
Chat support is great and fast but refund isn't at my side yet.

I made the order a month ago on March 11th and so far I haven't received it.

I have placed three orders in the week or so. I continue to get emails telling me that the orders are on the way, but no tracking numbers are provided.